FAQs
Rewards/Membership
Ordering
- How to Contact Zeelool Customer Service?
- Is there a way to try out your frames and see which ones fit me best?
- Is there an easy way to reorder a pair I bought previously?
- Can I add glasses to an order once I pay for it?
- Is it required that all the glasses on the order have the same prescription?
- Can I order more than one pair of glasses per order?
Sunglasses
Lenses
- Do Transitions® Lenses Have Blue Light Blocking?
- What are the Features of Transitions® Lenses?
- Who should Wear Transitions® Lenses?
- What are Transitions® Lenses?
- Do blue light glasses really work?
- How do I get thinner lenses?
Frames
- How to choose frames?
- Frame Materials
- Do you have spring hinges glasses?
- Frame Size and Strong Rx
- Can I order frames without lenses?
- My frame is out of stock. Can you notify me when it's back in stock?
Payments
- What is Zeelool Store Credit?
- Is it possible to have double discounts on my order?
- Can I use my Flex Spending (FSA) or Health Savings (HSA) Account card?
- Do you accept insurance?
- When do you charge my credit card?
- What forms of payment do you accept?
Return & Refund
- Sales Tax
- When will I receive the refund?
- Can I put my refund on a different credit card than I used on the order?
- I have my replacement frame. How do I repair my glasses?
- How do I use my store points?
- Do you offer to repair glasses?
Prescription
- Have Two PDs? (e.g. 62/59)
- Which Is Better: Progressive or Bifocal Lenses?
- What is ADD?
- Knowledge about Eyeglasses Prescription
- Can I use the copy of my eyeglass prescription which was issued by my doctor 3 years ago?
- Can I use contact lens prescription for ordering glasses?
Delivery/Shipping
- I just placed several orders. Can I combine the shipments?
- What can I do if I am required to pay import taxes or customs duties?
- What do I do if my package was damaged?
- I live in one country but want to ship to a different country. Is this possible?
- What countries do you ship to?
- Can you overnight my glasses?
Account
Order/General
- Why can't I use the coupon for ordering?
- Are there any free eyeglasses tools in my order?
- Where can I get my prescription?
- Why did not I get my order confirmation email or shipping notification email?
- If I want to change my prescription or address, what should I do?
- Is there a way I can try your frames and see which ones fit me best?