Worry-Free Delivery Protection is a comprehensive logistics safeguard that ensures your packages arrive safely, on time, and intact. It covers delays, damages, or losses during transit, with fast-track claims processing for quick compensation. Available as an optional add-on during checkout, it collects and fully understands how each logistics channel operates, and can accurately, conveniently and quickly analyze your logistics incidents, accept reports, and formulate claims solutions, avoiding complex communication between you and merchants.

What can this protection do?

1.1 Delays

Worry-Free Delivery Protection will ensure the shipment time of your package. For these two delayed situations, the protection will promise you a 5 payment currency back:

1. The package hasn't been delivered for 10 days after shipment for domestic transit.
2. The package hasn't been delivered for 30 days after shipment for international transit.

1.2 Damages

Worry-Free Delivery Protection will ensure the package will be delivered in good condition. If not, you could choose to have a refund or a replacement.

1.3 Loss

Worry-Free Delivery Protection will also take full cost if your package is lost during transit and help you with a refund or replacement. These situations below could be regarded as a loss:

1. No updates for more than 7days for domestic transit;
2. No updates for more than 10 days for international transit.
3. The tracking information shows "Lost."

1.4 Theft

When the logistics status of the package shows that it has been delivered, but you actually didn't receive it, it shall be regarded as theft.

Where can I order Worry-Free Delivery Protection?

For a computer website, it would be shown as an option on the right side of the payment method when you are about to check out:

For smartphone website and APP, it would be an option above the shipping method when you are about to check out:

How can I file a claim?

This protection has an official website to help you set up a claim. You can visit it from this link: https://resolve.seel.com/

The user name would be the email address under which your order is under on our site, you can log in with that email and your order number. The site will show you your order details, your claim types, and the matched claim statements&conditions.

After logging in, you would be able to see the order under protection. On the left side would be your order information, and on the right side, it would be the cover types and their available window-open time:

If you meet the demand of one of the cover types and would like to set up a claim with them, please click on "Report a shipping issue", they will let you choose your situation and the item you are claiming for

Different situations will require different documents:

Then, they will help you get a resolution of a refund or a replacement(if the claim type is delay, the replacement is not available):

They will get this resolved and offer you a result within 24 hours after submitting the claim.

Documents needed for each situation:

4.1 Delay

No supporting documents are required, and the judgment will be made based on the logistics information of the tracking number.

4.2 Loss

No supporting documents are required, and the judgment will be made based on the logistics information of the tracking number.

4.3 Damage（needs to be submitted within 7 days after delivery tracking information.）

Supporting documents:

a. The outer packaging of the goods (the picture of the shipping label should be included), and the inner packaging (if any);

b. Photos of the damaged parts.

4.4 Theft（needs to be submitted within 7 days after delivery tracking information.）

Supporting documents (any one of them is acceptable):

Police certificate, police report (acknowledgment receipt) is recommended;

Relevant on-site video supporting materials;

Loss certificate (missing package request claim) provided by the logistics company.

Written documents provided by other qualified personnel.

Cancellation

5.1 Cancellation conditions

The Worry-free Delivery protection can only be canceled within 24 hours and before shipment after placing the order.

5.2 How to Cancel

An email will be sent once the order has been successfully placed: Title would be “Enjoy peace of mind with your Worry - Free Delivery protection for Order xxx”. Click on the jump link in that email.

Access the system that the link leads you to, to locate your order, and cancel the plan if you meet the cancellation criteria.

If you didn't see that jump link or email, contact us immediately, and we will help you in other ways. 

In summary, when shipping your precious packages, Worry-Free Delivery protection is a must-have! In case of any delays, damages, or losses, our quick-response claims service will get you compensated promptly. For a worry-free online shopping experience, choose Worry-Free Delivery protection.