Help Center

Frequently Asked Questions

Rewards/Membership

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What's points?
What is Zeelool Rewards Terms and Conditions

Ordering

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How to Contact Zeelool Customer Service?
Is there a way to try out your frames and see which ones fit me best?
Is there an easy way to reorder a pair I bought previously?
Can I add glasses to an order once I pay for it?

Sunglasses

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What are mirrored lenses?
What is the best tint color for sunglasses?
Can I get sunglasses that are also thin lenses?

Lenses

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Do Transitions® Lenses Have Blue Light Blocking?
What are the Features of Transitions® Lenses?
Who should Wear Transitions® Lenses?
What are Transitions® Lenses?

Frames

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How to choose frames?
Frame Materials
Do you have spring hinges glasses?
Frame Size and Strong Rx

Payments

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What is Zeelool Store Credit?
Is it possible to have double discounts on my order?
Can I use my Flex Spending (FSA) or Health Savings (HSA) Account card?
Do you accept insurance?

Return & Refund

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Sales Tax
When will I receive the refund?
Can I put my refund on a different credit card than I used on the order?
I have my replacement frame. How do I repair my glasses?

Prescription

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Have Two PDs? (e.g. 62/59)
Which Is Better: Progressive or Bifocal Lenses?
What is ADD?
Knowledge about Eyeglasses Prescription

Delivery/Shipping

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I just placed several orders. Can I combine the shipments?
What can I do if I am required to pay import taxes or customs duties?
What do I do if my package was damaged?
I live in one country but want to ship to a different country. Is this possible?

Account

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How to Unsubscribe?
What Is Points? How to Get Points?
Forget the password?
Can I change my password?

Order/General

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Why can't I use the coupon for ordering?
Are there any free eyeglasses tools in my order?
Where can I get my prescription?
Why did not I get my order confirmation email or shipping notification email?

How Can We Help?

Our friendly service team is here to help you during our regular business hours

Email Us

Submit a request

Customer Service Hotline

+1 (302) 990-0619

7:00 AM - 1:00 AM next day (PT) Every Day

Live chat

7:00 AM - 1:00 AM next day (PT) Every Day

Rewards/Membership

Show All

●What's points?
●What is Zeelool Rewards Terms and Conditions

Ordering

Show All

●How to Contact Zeelool Customer Service?
●Is there a way to try out your frames and see which ones fit me best?
●Is there an easy way to reorder a pair I bought previously?
●Can I add glasses to an order once I pay for it?

Sunglasses

Show All

●What are mirrored lenses?
●What is the best tint color for sunglasses?
●Can I get sunglasses that are also thin lenses?

Lenses

Show All

●Do Transitions® Lenses Have Blue Light Blocking?
●What are the Features of Transitions® Lenses?
●Who should Wear Transitions® Lenses?
●What are Transitions® Lenses?

Frames

Show All

●How to choose frames?
●Frame Materials
●Do you have spring hinges glasses?
●Frame Size and Strong Rx

Payments

Show All

●What is Zeelool Store Credit?
●Is it possible to have double discounts on my order?
●Can I use my Flex Spending (FSA) or Health Savings (HSA) Account card?
●Do you accept insurance?

Return & Refund

Show All

●Sales Tax
●When will I receive the refund?
●Can I put my refund on a different credit card than I used on the order?
●I have my replacement frame. How do I repair my glasses?

Prescription

Show All

●Have Two PDs? (e.g. 62/59)
●Which Is Better: Progressive or Bifocal Lenses?
●What is ADD?
●Knowledge about Eyeglasses Prescription

Delivery/Shipping

Show All

●I just placed several orders. Can I combine the shipments?
●What can I do if I am required to pay import taxes or customs duties?
●What do I do if my package was damaged?
●I live in one country but want to ship to a different country. Is this possible?

Account

Show All

●How to Unsubscribe?
●What Is Points? How to Get Points?
●Forget the password?
●Can I change my password?

Order/General

Show All

●Why can't I use the coupon for ordering?
●Are there any free eyeglasses tools in my order?
●Where can I get my prescription?
●Why did not I get my order confirmation email or shipping notification email?

How Can We Help?

Our friendly service team is here to help you during our regular business hours

Email Us

Submit a request

Customer Service Hotline

+1 (302) 990-0619

7:00 AM - 1:00 AM next day (PT) Every Day

Live chat

7:00 AM - 1:00 AM next day (PT) Every Day

Frequently Asked Questions

Rewards/Membership

Ordering

Sunglasses

Lenses

Frames

Payments

Return & Refund

Prescription

Delivery/Shipping

Account

Order/General

How Can We Help?

Email Us

Customer Service Hotline

Live chat

Rewards/Membership

Ordering

Sunglasses

Lenses

Frames

Payments

Return & Refund

Prescription

Delivery/Shipping

Account

Order/General

How Can We Help?

Email Us

Customer Service Hotline

Live chat

Need Help?

Contact Us

Business Cooperation

Call: +1 (302) 990-0619 & Live chat