Return & Refund Policy
Zeelool offers a 365-day warranty (after receiving the products) covering clear defects in material and workmanship and a one-time replacement will only be issued if there are clear defects in material and workmanship. If there are any issues, such as dislike, size issue, uncomfortable prescription, please contact Zeelool Customer Service Team within 30 days after receiving the products, otherwise, issues will not be accepted.
Note: Our warranty doesn’t cover damage and/or return requests caused by accidents, negligence, or improper care.
If you made a mistake during the order, you could contact Zeelool Customer Service Team to get a special discount for the future purchase or a partial refund to the original payment account (debit/credit card or PayPal).
If there is any manufacturing error, please contact us and we will remake new glasses for you at no additional charge or issue a full refund after the issue is confirmed.
If you want to modify/cancel your order, please contact Zeelool Customer Service Team within 24 hours after placing the order. An extra charge will be generated if there is a price difference. For any requests for modification/cancellation over 24 hours, please refer to the chart below to check the additional charges.
|Before shipment||After shipment|
|Frame Only||Free||30% of the frame charges|
|Prescription Glasses||10% of the order amount||30% of the order amount|