RETURN & REFUND

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32 comments

  • James2earl4boyce

    i've tried contacting your company about warped frames, have not heard anything

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  • Keesha Gresham

    I need a refund...I don't want another pair of glasses

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  • Amanda Kuhn

    So I received my glasses yesterday and I cannot see out of them they are the wrong prescription and I have tried wearing them had a massive headache went to my eye doctor to find out they are not the correct prescription even though I submitted the correct prescription. I would like a refund as my eye doctor has recommended contacts for me.

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  • Francina Jenkins

    My glasses was sent but I never received them, they respond quickly and also refund my money.  

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  • Robin Wright

    I was contacted by the company and they were very kind about my glasses being to big and the script issue. I was able to pick a new frame and they are making right what was wrong.
    Although I was disappointed after waiting for several weeks to get my glasses I must say I was impressed with their quick response and courtesy of service.
    I have recommended them to others as of yesterday. If you have any issues they will fix them.

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  • Becky Smith

    I have emailed you all several times. I ordered 2 pairs of glasses. One of the glasses are warped and they do not sit correctly on my face. The arm is warped. You did reply to my email by saying you are going to send me a replacement but no further instructions. I do not want a replacement. I would like a refund on the second pair. I can’t find a phone number to call you. And it’s been 5 days and still no response except the first one.

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  • Felicia Roberts

    Becky Smith 

    Have you tried these numbers

    WhatsApp: +86-18837183964

    24h Real-Time Online Communication.

    Call: +1 (302) 990-0619 & Live chat

    Mon. - Sun. 4:30 PM - 1:30 AM next day (PST)

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  • Donna

    So I got my glasses and it seem like the proscription is wrong ,it's like another piece of Glass is over my lens .I tried calling the message came on telling me no one to take my call , please call back

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  • Donna

    So I got my glasses and it seem like the proscription is wrong ,it's like another piece of Glass is over my lens .I tried calling the message came on telling me no one to take my call , please call back . I never have this problem with zenni

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  • carlette.elliott

    I had contacted the company a month ago regarding my prescription, it did not work, I truly loved the frames and was excited to get the glasses, but could not see and got dizzy just getting off the couch.  I sent and email because all other attempts had failed, my password and email combination didnt work (hmp), no phone numbers worked.  it's sad when a company doesn't even respond. please inform me what you plan to do to resolve my situation

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  • osabrown

    I didn’t have a problem with Zenni nor Eye Bye. Please refund my money so I can order from another company.

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  • Nahzaret

    I need to return my glasses for a refund as they are not right for me. I can't see peoperly with them. I would like a refund

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  • cjehsai

    You emailed me that I sent the wrong address. I sent the correct address. Now you need a fee to send it again but are making it IMPOSSIBLE for me to pay fee or return glasses

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  • Calsdot91

    I HAVE BEEN EMAILING TRYING TO RETURN MY GLASSES & TRIED CALLING SEVERAL TIMES NOBODY NEVER ANSWERS THE PHONE ARE RESPOND TO MY EMAIL SO FRAUSTRATED 😞

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  • Takiysha Craft

    Trying to return the glasses

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  • Julia Reid

    Am trying to return my glasses I send u an email and no is replying back to tell me what to do please

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  • Dana Young

    Trying to return

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  • Patricia johnson

    Please send me an address for sending my glasses back

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  • Sharon C

    the return address is parcel jet jay-200 docks corner road, suite 260, dock 73-80, dayton, nj 08810-1650

     

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  • Miguel Toledo

    Hola, he pedido unas gafas y están torcidas. No me ha gustado la calidad de los materiales y deseo cambiarlas por otras. He abierto un ticket y espero su pronta respuesta.

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  • Jessica Thistle

    I received my glasses but can not see out of them. I'm not sure if this was a mistake on my part or your part but I would like to return them for a refund

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  • Tameika Easterling

    Need a refund I can't see out of them

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  • Betty Flores

    Customer service is terrible. Requesting a refund or even a replacement is impossible. This is my 3rd day trying to get in contact with customer service by email and/or phone, and still trying with no response. TERRIBLE. I'm soooo disappointed.

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  • matcan76

    Sto cercando di avere un rimborso dal mio account zeool ma è praticamente impossibile capire come bisogna fare!!! Mi potete aiutare? Gtazie

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  • Jennifer Chaturvedi

    Absolute nightmare to get help. No one answers the phone. I reached out to 3 different complaint links. They just kept sending me links to paragraphs of their returns policy. Took a good week to actually talk to someone through email. Then they were helpful. Such a bummer cuz I love the glasses. Now they're fixed and I love them.

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  • Kimberly Clark Thomas

    Anytime you have a business the customers should be able to speak with a live person. This is poor business etiquette. The process would be smoother if this were possible. Your products and prices are great but customer service stinks.

     

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  • Charles Tolson

    I TOTALLY AGREE!!!   I have been requesting a refund for almost 3 months on my glasses that were not correct and have not gotten a response yet!!!!   Irritated..

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  • Laurie Braendle

    The bot says to contact customer service but no phone number provided. Can’t get hold of anyone. I think this company is a scam.

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  • anlindab

    I have been emailing back and forth for 3 days now for a refund, glasses are not correct can't cannot see out if them. Will not give an address for return label, looks like I am stuck like everyone else. Terrible business etiquette.

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  • Kimberly Clark Thomas

    It's frustrating when you can't speak to a live person, but the company is not a scam. I  was contacted via email concerning my order and it was cancelled and I was able to re order my glasses. I have ordered from them several times and usually with no problem. A lot of these companies are over seas and don't communicate as we do here in the US. I do agree; however, they need a phone number where customers can speak with a live person.

    Afterall, we spend our money with them.

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