RETURN & REFUND

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20 comments

  • James2earl4boyce

    i've tried contacting your company about warped frames, have not heard anything

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  • Keesha Gresham

    I need a refund...I don't want another pair of glasses

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  • Amanda Kuhn

    So I received my glasses yesterday and I cannot see out of them they are the wrong prescription and I have tried wearing them had a massive headache went to my eye doctor to find out they are not the correct prescription even though I submitted the correct prescription. I would like a refund as my eye doctor has recommended contacts for me.

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  • Francina Jenkins

    My glasses was sent but I never received them, they respond quickly and also refund my money.  

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  • Robin Wright

    I was contacted by the company and they were very kind about my glasses being to big and the script issue. I was able to pick a new frame and they are making right what was wrong.
    Although I was disappointed after waiting for several weeks to get my glasses I must say I was impressed with their quick response and courtesy of service.
    I have recommended them to others as of yesterday. If you have any issues they will fix them.

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  • Becky Smith

    I have emailed you all several times. I ordered 2 pairs of glasses. One of the glasses are warped and they do not sit correctly on my face. The arm is warped. You did reply to my email by saying you are going to send me a replacement but no further instructions. I do not want a replacement. I would like a refund on the second pair. I can’t find a phone number to call you. And it’s been 5 days and still no response except the first one.

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  • Felicia Roberts

    Becky Smith 

    Have you tried these numbers

    WhatsApp: +86-18837183964

    24h Real-Time Online Communication.

    Call: +1 (302) 990-0619 & Live chat

    Mon. - Sun. 4:30 PM - 1:30 AM next day (PST)

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  • Donna

    So I got my glasses and it seem like the proscription is wrong ,it's like another piece of Glass is over my lens .I tried calling the message came on telling me no one to take my call , please call back

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  • Donna

    So I got my glasses and it seem like the proscription is wrong ,it's like another piece of Glass is over my lens .I tried calling the message came on telling me no one to take my call , please call back . I never have this problem with zenni

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  • carlette.elliott

    I had contacted the company a month ago regarding my prescription, it did not work, I truly loved the frames and was excited to get the glasses, but could not see and got dizzy just getting off the couch.  I sent and email because all other attempts had failed, my password and email combination didnt work (hmp), no phone numbers worked.  it's sad when a company doesn't even respond. please inform me what you plan to do to resolve my situation

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  • osabrown

    I didn’t have a problem with Zenni nor Eye Bye. Please refund my money so I can order from another company.

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  • Nahzaret

    I need to return my glasses for a refund as they are not right for me. I can't see peoperly with them. I would like a refund

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  • cjehsai

    You emailed me that I sent the wrong address. I sent the correct address. Now you need a fee to send it again but are making it IMPOSSIBLE for me to pay fee or return glasses

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  • Calsdot91

    I HAVE BEEN EMAILING TRYING TO RETURN MY GLASSES & TRIED CALLING SEVERAL TIMES NOBODY NEVER ANSWERS THE PHONE ARE RESPOND TO MY EMAIL SO FRAUSTRATED 😞

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  • Takiysha Craft

    Trying to return the glasses

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  • Julia Reid

    Am trying to return my glasses I send u an email and no is replying back to tell me what to do please

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  • Dana Young

    Trying to return

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  • Patricia johnson

    Please send me an address for sending my glasses back

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  • Sharon C

    the return address is parcel jet jay-200 docks corner road, suite 260, dock 73-80, dayton, nj 08810-1650

     

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  • Miguel Toledo

    Hola, he pedido unas gafas y están torcidas. No me ha gustado la calidad de los materiales y deseo cambiarlas por otras. He abierto un ticket y espero su pronta respuesta.

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