Several simple instructions as follows:
Contact Zeelool via e-mail at firstname.lastname@example.org within 30 days of receiving your eyeglasses. All Returns must be returned in their unworn, original condition.
Package your glasses securely and leave a note including your name, order number, e-mail box used when you placed the order and a brief note describing the returning reason of the glasses; or a copy of the prescription as well as PD that you received from a doctor, so that Zeelool can inspect the glasses.
Zeelool would feel sorry if your glasses were getting lost during the shipment. Therefore, shipping your return by a traceable method is recommended.
Tips: we are NOT responsible for the return postage, so you need to bear the postage by yourself.
Ive been calling and emailing you so o can return glasses. I get no clear reply. Please provide address so i can return glasses
I've been trying to get in touch with you,because I need to return my one of the glasses I purchase,they are to big and split of my nose and face,and would like them with bifocal
when will i hear from the company about the warp frames i got,
I NEED TO SEND GLASSES BACK DUE TO THE INCORRECT PRECRIPTION BUT I HAVE NO INFORAMTION NOR INSTRUCYTION ON RETURNS PLEASE REPLY BACK ASAP
i no these people are terriable my order #100511689 i need to return these
Can never get them on the phone EVER! Won’t take my email address or password! Disgusted!
I need to return my glasses for a refund as they are not right for me. I can't see peoperly with them. I would like a refund as I want to order another pair. I have had 2 pairs before that are good.
I've already reported the return to Karma so they're going to stop payment please let me know where to send them back to they're ready to go I've had him one week but don't put me off because I'm getting a refund please get back to me ASAP
I have been emailing you all about how to start the return process and I still have not been given any shipping label or return address. Please provide me with this information asap.
I have been emailing, calling, and messaging on social media for proper return instructions since February 15, and have yet to receive an answer. The customer service people who call me back barely speak English and have had no information for me. They keep saying a supervisor will email me or call me back and that NEVER HAPPENS. I'm beginning to think that your company is deliberately trying to run out the 30 day return window so that I'm unable to return, which is highly unethical. Your customer service is absolutely horrible and I will never buy from you again. Please provide the requested information so that I can be done with this company.
Has anyone ever gotten the return information? I am in the beginning stages and now regret my purchases because this process seems shady at week one. I just need the address, why is that a secret? I read the return policy before purchasing but failed to read the return procedure..that's my mistake! Just hoping someone on here was able to get the information and a refund.
Need to returned it’s not the color, I choose in red color, can be exchange for red color, order# 500308682
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