Return & Refund Policy
Zeelool offers a 365-day warranty (after receiving the products) covering clear defects in material and workmanship and a one-time replacement will only be issued if there are clear defects in material and workmanship. If there are any issues, such as dislike, size issue, uncomfortable prescription, please contact Zeelool Customer Service Team within 30 days after receiving the products, otherwise, issues will not be accepted.
Note: Our warranty doesn’t cover damage and/or return requests caused by accidents, negligence, or improper care.
If you made a mistake during the order, you could contact Zeelool Customer Service Team to get a special discount for the future purchase or a partial refund to the original payment account (debit/credit card or PayPal).
If there is any manufacturing error, please contact us and we will remake new glasses for you at no additional charge or issue a full refund after the issue is confirmed.
Order Modification/Cancellation
If you want to modify/cancel your order, please contact Zeelool Customer Service Team within 24 hours after placing the order. An extra charge will be generated if there is a price difference. For any requests for modification/cancellation over 24 hours, please refer to the chart below to check the additional charges.
| Before shipment | After shipment | |
| Frame Only | Free | 30% of the frame charges |
| Prescription Glasses | 10% of the order amount | 30% of the order amount |
Comments
7 comments
i've tried contacting your company about warped frames, have not heard anything
I need a refund...I don't want another pair of glasses
So I received my glasses yesterday and I cannot see out of them they are the wrong prescription and I have tried wearing them had a massive headache went to my eye doctor to find out they are not the correct prescription even though I submitted the correct prescription. I would like a refund as my eye doctor has recommended contacts for me.
My glasses was sent but I never received them, they respond quickly and also refund my money.
I was contacted by the company and they were very kind about my glasses being to big and the script issue. I was able to pick a new frame and they are making right what was wrong.
Although I was disappointed after waiting for several weeks to get my glasses I must say I was impressed with their quick response and courtesy of service.
I have recommended them to others as of yesterday. If you have any issues they will fix them.
I have emailed you all several times. I ordered 2 pairs of glasses. One of the glasses are warped and they do not sit correctly on my face. The arm is warped. You did reply to my email by saying you are going to send me a replacement but no further instructions. I do not want a replacement. I would like a refund on the second pair. I can’t find a phone number to call you. And it’s been 5 days and still no response except the first one.
Becky Smith
Have you tried these numbers
WhatsApp: +86-18837183964
24h Real-Time Online Communication.
Call: +1 (302) 990-0619 & Live chat
Mon. - Sun. 4:30 PM - 1:30 AM next day (PST)
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