If you have any questions about how to place an order online, you may reach us by chat, phone, or the Contact page.
Checking on order status? You can sign in and check the status in My Orders.
Chat Hours:
Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)
(You can click on the chat button in the lower right corner)
Phone Hours:
+1 (302) 990-0619
Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)
Email us:
Leave a message on the Contact Zeelool page.
Comments
44 comments
I need for someone to be available in order to assist me before I make this $118.92 + shipping purchase. No one is responding to me. I have tried calling the 302-990-0619 contact and unable to contact anyone to the phone. I am calling on 12:40 p.m. eastern American standard time and don't know what else to do- By the time they decide to contact me, I don't know and may not be available whenever they do decide to do so. What gives! this is not the way customers should be treated. I have a question before I make my purchase, would someone be so kind to come forward and address my concerns before I make this purchase; trying to avoid filling out my prescription incorrectly for NOT glasses but SUNglasses! Thank you. Charbren. NO AVAILABILITY TO ME, WHY❓🙏
I need to return my glasses wrong prescription
Hello I have been trying to contact someone return these glasses before my 30 days please and where to return them
Buenas tardes necesito ayuda, mi dirección en la aplicación estaba incorrecta, devolvieron mis gafas y quiero que me las envíen a mi casa
Aun no me ha llegado mi orden
Ha tardado demasiado
There was no reading put in my glasses, so I can’t wear them
I need a refund on the glasses I purchased.
I need to do a refund on my glasses, is there anyone to help?
Hi
When the glasses go delivered
Hola
Hello where are my glasses
?
My recent order did not make it past USPS. They will not deliver my glasses due to counterfeit postage. I need my money back immediately. This has never happened and I have ordered a lot of prescription glasses from this company. Please help!
I have to return three pairs with wrong or missing numbers of my RX WOW I NOTICE TO MANY COMPLAINTS I would love to get mine fixed thats all
Need address to send glass back , for store credit please
I just received my glasses and it's the wrong prescription.
Hello can I make a change on my order I placed today?
Am trying to contact customer service….called at 500
Hello,
Could I please change PD on two of the glasses I orederd before it is processed
I ordered glasses from zeelool, I love my glasses. I see they didn't fill my prescription right, because I can't see anything up close out of them. I'm looking at my prescription and the one you all sent me, I'm missing the ADD- 2.50, 2.50 and you all have 0.00, 0.00. Does that make a difference?
?
I need to exchange my glasses. I bought several pair of readers and I need to change them to my prescription. Please assist.
Trying to order glasses need help put in prescription but can’t get any further
Is anyone available
I need to return my glasses for a refund
I need to speak to someone. I have a tracking number and prescription for an exchange i have for glasses that are in transit for back to Zeelool . Please contact me
I have returned my glasses for a refund via the US Postal Service. I also have a tracking number and receipt.
I made a purchase of a glasses an the payment came out of credit catd an i am not seeing no updates on page cane someone help me here please or they need to refund me
Please sign in to leave a comment.