ZEELOOL Customer Specialists

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Recent activity by ZEELOOL Customer Specialists Recent activity Votes

  • What should I do if the frame I prefer is out of stock?

    1. FAQs
    2. Frames

    You can contact our agent and they will tell you the exact date it will be available (Contact Zeelool). Or click the “Notice Arrival”, to serve you better, you can fill in your email address, and w...

    • ZEELOOL Customer Specialists
    • Updated
    • 1 follower
    • 0 comments
    • -7 votes

  • Can I get the frames in a different color?

    1. FAQs
    2. Frames

    Our frames usually have more than one color, so you can choose the color you like on the extreme bottom-right corner of the frame.

    • ZEELOOL Customer Specialists
    • Updated
    • 3 followers
    • 3 comments
    • -32 votes

  • Why did not I get my order confirmation email or shipping notification email?

    1. FAQs
    2. Order/General

    Our emails are sometimes grouped as Ads. You may check your spam folder or trash box for the email. Please be sure your email address matches the one on your order. If you still can't find the emai...

    • ZEELOOL Customer Specialists
    • Updated
    • 16 followers
    • 2 comments
    • -145 votes

  • Forget the password?

    1. FAQs
    2. Account

    If you have already registered and forgotten your password, you can click “forgot your password” to reset your password or you can ask our Customer Service Center for help. If you want our Customer...

    • ZEELOOL Customer Specialists
    • Updated
    • 26 followers
    • 0 comments
    • -62 votes

  • Can I change my password?

    1. FAQs
    2. Account

    Yes, you can reset your password after you have logged into your account, or you can contact our Customer Service Center to change your password. Forgot your password, please click here to change i...

    • ZEELOOL Customer Specialists
    • Updated
    • 14 followers
    • 1 comment
    • -76 votes

  • Why could I not login into my account?

    1. FAQs
    2. Account

    If you have not signed up on Zeelool before, your email address is both your username and password on your order. You can use your email address to log in to your account. If you want to change you...

    • ZEELOOL Customer Specialists
    • Updated
    • 14 followers
    • 0 comments
    • -176 votes

  • RETURN & REFUND

    1. FAQs
    2. Return & Refund

    Return & Refund Policy We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.   365-Day Warranty Zeelool offers a 365-day warran...

    • ZEELOOL Customer Specialists
    • Updated
    • 790 followers
    • 51 comments
    • 1912 votes

  • Shipping & Tracking

    1. HELP & INFO
    2. How To Choose Eyeglasses

      To make your waiting time as short as possible, we recommend you to choose business express delivery. Area StandardEstimated Delivery AdvancedEstimated Delivery Business ExpressEstimated Deli...

    • ZEELOOL Customer Specialists
    • Updated
    • 382 followers
    • 21 comments
    • -3263 votes

  • If I want to change my prescription or address, what should I do?

    1. FAQs
    2. Order/General

    If you want to change your prescription or address, you may reach us by chat, phone, or email. Chat Hours:Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)Sat. - Sun. 5:00 PM - 1:00 AM next day (PT) (You...

    • ZEELOOL Customer Specialists
    • Updated
    • 8 followers
    • 2 comments
    • -6 votes

  • How To Fill Out The Prescription

    1. HELP & INFO
    2. How To Choose Eyeglasses

    Try our website's awesome new prescription identification feature! Just snap a photo of your prescription, upload it, and watch as it auto-fills all the values into the forms—if something looks of...

    • ZEELOOL Customer Specialists
    • Updated
    • 141 followers
    • 8 comments
    • -228 votes