1. What Is My Wallet?
It is a virtual wallet linked to your Zeelool account where you will be able to store and access your credits if you return items and choose a store credit instead of a refund to the original Credit card, PayPal, Afterpay, or Klarna account used to make the purchase.
2. How To Use My Wallet?
You may view your wallet balance by signing onto your account and clicking “My Wallet” under “My Assets” or at checkout. You may apply your Zeelool wallet balance to purchase on Zeelool only, subject to the Terms, excluding the purchase of a Zeelool VIP membership. Please note that the currency used to pay for your order can only be used as USD.
3. Can I still pay with my wallet if I have already applied bonus points and/or a coupon code?
Yes! You may use your wallet balance as well as a coupon and/or bonus points, subject to the Terms.
4. Can I Withdraw The Money From My Wallet?
If you return an item and choose to receive a store credit instead of a refund to the credit card or PayPal account originally used to make the purchase, you will not be able to redeem the store credit for cash.
5. Can I Transfer My Wallet Balance To Another ZEELOOL Account?
Unfortunately, transferring the wallet balance from one Zeelool account to another Zeelool account is not possible.
6. I Never Used The Wallet Balance, Why Is It Empty?
If you checked out with your wallet balance but did not complete the transaction, the balance applied will stay with the unpaid order. To restore the balance, simply cancel the order by clicking the CANCEL button in My Orders, and the balance will be returned to your wallet.
Please note: The wallet cannot be used for price differences and VIP services.