ZEELOOL Customer Specialists

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Recent activity by ZEELOOL Customer Specialists Recent activity Votes

  • Can you help me to confirm that my order is the same as my Rx?

    1. FAQs
    2. Prescription

    Of course. You need to send us an email that includes your Rx, your order information and your contact information, and we will reply to you in 24 hours.

    • ZEELOOL Customer Specialists
    • Updated
    • 22 followers
    • 3 comments
    • 101 votes

  • Do you offer free shipping?

    1. FAQs
    2. Delivery/Shipping

    Yes. We offer free shipping to US/CA/UK/FR/DE/NL/ES/IE/SG/AU/NZ/CH/SE/FI/IT/MA/KR/MX/BE/PT/AT/JP/PL/BR on the condition that your order is over US$79. You can click here for more information.

    • ZEELOOL Customer Specialists
    • Updated
    • 3 followers
    • 0 comments
    • 8 votes

  • How do you handle shipping delays?

    1. FAQs
    2. Delivery/Shipping

    Generally speaking, the USPS, FedEx, UPS, or DHL EXPRESS SHIPPING(recommended) is very stable and fast, which would ship to your address on time. Please note our shipping methods, delivery time and...

    • ZEELOOL Customer Specialists
    • Updated
    • 2 followers
    • 0 comments
    • -39 votes

  • How do I track my order?

    1. FAQs
    2. Delivery/Shipping

    a. Click here ‘Track Order’. Please fill in the email address you used to place your order or the tracking number when your glasses have been shipped out.  b. Login into your own account and you wi...

    • ZEELOOL Customer Specialists
    • Updated
    • 104 followers
    • 4 comments
    • -245 votes

  • What's the scope of your delivery?

    1. FAQs
    2. Delivery/Shipping

    Please kindly click on "Shipping & Tracking" here and select the country where you are to check it.

    • ZEELOOL Customer Specialists
    • Updated
    • 5 followers
    • 1 comment
    • -59 votes

  • What address will be used for my next purchase?

    1. FAQs
    2. Delivery/Shipping

    Your shipping address for your next purchase will automatically be the one on your previous order. If you have ever changed your shipping address, this will be your updated address for your next pu...

    • ZEELOOL Customer Specialists
    • Updated
    • 4 followers
    • 0 comments
    • -36 votes

  • Why is there no update of my package?

    1. FAQs
    2. Delivery/Shipping

    For international shipping, it is normal that there might not be a timely update of your package, therefore, please wait patiently. If there is no update of your order over two weeks, please contac...

    • ZEELOOL Customer Specialists
    • Updated
    • 12 followers
    • 3 comments
    • -280 votes

  • How to replace lenses?

    1. FAQs
    2. Lenses

    Check out our How to replace lenses in glasses on the website! We have videos that show how to remove and install the lenses by yourself. 

    • ZEELOOL Customer Specialists
    • Updated
    • 3 followers
    • 0 comments
    • -37 votes

  • How do I get thinner lenses?

    1. FAQs
    2. Lenses

    The thickness of the lens is related to the lens index. We offer lenses with different indexes. Generally speaking, the higher the indices, the thinner and lighter lens it becomes.

    • ZEELOOL Customer Specialists
    • Updated
    • 3 followers
    • 2 comments
    • 26 votes

  • What if my prescription has expired?

    1. FAQs
    2. Prescription

    We strongly recommend that you get an eye exam every two years, or more frequently if you notice that your vision has changed.

    • ZEELOOL Customer Specialists
    • Updated
    • 8 followers
    • 0 comments
    • 7 votes