ZEELOOL Customer Specialists
- Total activity 361
- Last activity
- Member since
- Following 0 users
- Followed by 50 users
- Votes 103
- Subscriptions 134
Articles
Recent activity by ZEELOOL Customer Specialists-
Where can I get my prescription?
From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.
-
Can I put my refund on a different credit card than I used on the order?
As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. If you don’t have access to the credit card on the order, then the amount of the refun...
-
I have my replacement frame. How do I repair my glasses?
Check out our how-to videos on the website! We have videos that show how to swap lenses from one frame into another.
-
How do I use my store points?
It is applied to your Zeelool account so just select it in the Payment Method during Checkout.
-
Do you offer to repair glasses?
I am so sorry that we do not provide this service.
-
What do I do if my package was damaged?
Immediately Contact US. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.
-
I live in one country but want to ship to a different country. Is this possible?
Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.
-
What countries do you ship to?
Actually, we can deliver our glasses to every country around the world. A full list of the countries where we ship glasses is available on the Payment Page. When you click on the Country drop-down ...
-
Can you overnight my glasses?
Sorry, we do not offer overnight delivery.
-
Do you offer expedited shipping?
Yes, we offer Express Shipping worldwide (must be a physical address, cannot be a PO Box): Area StandardEstimated Delivery AdvancedEstimated Delivery Business ExpressEstimated Delivery US...