ZEELOOL Customer Specialists
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Recent activity by ZEELOOL Customer Specialists-
What is ADD?
The Add, short for Reading Addition, is the additional correction required for reading. It can be used to make either reading glasses, bifocal glasses or multifocal glasses. If you choose the bifoc...
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Helps for issues of adaptation
New glassesThe amount of light that enters your new lens (light transmittance) will be a lot higher than your old ones. So you may feel that they are a lot brighter to look through. It usually take...
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Knowledge about Eyeglasses Prescription
1. Myopia Myopia, or nearsightedness, is the most common refractive error of the eye. If you are nearsighted, you typically will have difficulty in seeing distant objects clearly but will be able t...
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Can I use the copy of my eyeglass prescription which was issued by my doctor 3 years ago?
No. We strongly suggest you use your eyeglass prescription in the most recent 2 years to order with us. Actually, Eye Care Professionals (ECPs) suggest an eye exam every six months or one year to d...
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I just placed several orders. Can I combine the shipments?
Yes. If the glasses quantity of your orders is no more than 4 and you did not use any voucher or promotion on your orders, you can combine them for one shipment and we can refund you part of the sh...
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What can I do if I am required to pay import taxes or customs duties?
Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or pre...
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Is it possible to have double discounts on my order?
Sorry, but we do not allow multiple discounts. That means only one coupon per purchase. However, you can use one coupon code along with your store points.
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Can I use contact lens prescription for ordering glasses?
Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.
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How to Contact Zeelool Customer Service?
If you have any questions about how to place an order online, you may reach us by chat, phone, or the Contact page.Checking on order status? You can sign in and check the status in My Orders. Chat ...
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Is there a way to try out your frames and see which ones fit me best?
You absolutely can! Click TRY ON when you've found a pair of specs you like. It'll take you to Try On Feature, our virtual mirror. Just upload a photo from your device and you can try on as many of...