RETURN & REFUND

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9 comments

  • James2earl4boyce

    i've tried contacting your company about warped frames, have not heard anything

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  • Keesha Gresham

    I need a refund...I don't want another pair of glasses

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  • Amanda Kuhn

    So I received my glasses yesterday and I cannot see out of them they are the wrong prescription and I have tried wearing them had a massive headache went to my eye doctor to find out they are not the correct prescription even though I submitted the correct prescription. I would like a refund as my eye doctor has recommended contacts for me.

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  • Francina Jenkins

    My glasses was sent but I never received them, they respond quickly and also refund my money.  

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  • Robin Wright

    I was contacted by the company and they were very kind about my glasses being to big and the script issue. I was able to pick a new frame and they are making right what was wrong.
    Although I was disappointed after waiting for several weeks to get my glasses I must say I was impressed with their quick response and courtesy of service.
    I have recommended them to others as of yesterday. If you have any issues they will fix them.

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  • Becky Smith

    I have emailed you all several times. I ordered 2 pairs of glasses. One of the glasses are warped and they do not sit correctly on my face. The arm is warped. You did reply to my email by saying you are going to send me a replacement but no further instructions. I do not want a replacement. I would like a refund on the second pair. I can’t find a phone number to call you. And it’s been 5 days and still no response except the first one.

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  • Felicia Roberts

    Becky Smith 

    Have you tried these numbers

    WhatsApp: +86-18837183964

    24h Real-Time Online Communication.

    Call: +1 (302) 990-0619 & Live chat

    Mon. - Sun. 4:30 PM - 1:30 AM next day (PST)

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  • Donna

    So I got my glasses and it seem like the proscription is wrong ,it's like another piece of Glass is over my lens .I tried calling the message came on telling me no one to take my call , please call back

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  • Donna

    So I got my glasses and it seem like the proscription is wrong ,it's like another piece of Glass is over my lens .I tried calling the message came on telling me no one to take my call , please call back . I never have this problem with zenni

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